The pre-order to flight service allows you to shop duty-free on KrisShop.com and have your purchases delivered to your flight’s seat.

This service is available for all Singapore Airlines and Scoot flights departing Singapore, excluding flights to Malaysia and Jeddah respectively. Selected Singapore Airlines flights arriving into Singapore, as seen in the table below, are also eligible.

 *Excluding SQ25 (FRA-SIN), SQ51 (MAN-SIN), SQ377 (BCN-MXP-SIN)     

Pre-orders begin 60 days before the date of departure. 

Free delivery is available for all orders made more than 24 hrs (Singapore Airlines) or 48 hrs (Scoot) before departure from Singapore. For orders made after the mentioned time frame, a surcharge of SGD35.00 will be applied for orders below SGD500 net. For more information, refer to the table below.

Ensure that your flight is eligible for pre-order and place your order on KrisShop.com within the pre-order window. When you add an item to the "Pre-Order to Flight" shopping bag, a prompt will appear for you to fill in your booking reference. Choose the flight that you wish to collect your items on and make payment to complete the transaction. Your pre-ordered items will then be reserved and made available for collection on your selected flight.

All items listed with “Pre-order to flight” as a delivery option are available for pre-order and collection on your next Singapore Airlines or Scoot flight. Please check the delivery option available on the respective product page. 

If you are pre-ordering for your Singapore Airlines or Scoot flight within 24 hours and 48 hours respectively before departure from Singapore, simply filter by "Inflight Express Delivery" to view items eligible for inflight delivery for your flight. 

Simply present your boarding pass or the e-invoice from KrisShop.com to the cabin crew to receive your pre-ordered items on board.

Please contact our Customer Experience team at +65 6407 5414 or krisshopcustomercare@krisshop.com to advise us of your updated travel plans, and we will make the necessary arrangements for the collection of your purchase on board your next flight. Please note that a minimum of 3 working days is required to process the request.

If your flight is cancelled, please notify KrisShop immediately by sending an email to krisshopcustomercare@krisshop.com for a full refund. Express delivery charges will not be included in your refund. Please note that a minimum of 3 working days is required to process the request.

Yes, you may place a pre-order for each person in your itinerary. Be sure to take note of Customs Allowance restrictions that may apply. Information on Customs Allowances Policies can be found here.

Simply shop on KrisShop.com and add items into your "Delivery" bag before checking out. 

 KrisShop provides both local (Singapore) and overseas delivery. Please refer to Delivery section for more information.

Only the items listed with "Delivery" on the respective product page are eligible for home delivery. Due to customs and duties restrictions, all duty-free liquor & wines are not available for home delivery. Some items are only available for local delivery in Singapore. Please refer to the product page on KrisShop.com or contact our Customer Experience team for more information.

The product prices shown and on KrisShop.com do not include delivery charges (please refer to Delivery for more information). In addition: 

• Delivery within Singapore: Items are subject to prevailing Goods & Services Tax (GST). Re-delivery fees may apply for unsuccessful delivery attempts. 
• Overseas delivery: Applicable customs/import duties and postal clearance will be included at checkout, unless otherwise stated. Please note that delivery of electronic goods to Malaysia is subject to SIRIM permit, which will be required to be paid separately. 

For overseas delivery, applicable duties and taxes will be included at checkout, unless otherwise stated. If duties and taxes are collected by KrisShop, customers will not be required to pay any additional amount thereafter (except for delivery of electronic goods to Malaysia, where customers will be required to pay for SIRIM permit separately).

For instances when ‘Borne on arrival’ is indicated at checkout, please note that any applicable duties and taxes will be borne by customer and is required to be paid directly to the respective custom and/or courier upon arrival of items in the country.

For delivery within Singapore, re-delivery fees are applicable for unsuccessful delivery attempt(s):

• Re-delivery fees after 2 unsuccessful standard delivery attempts is S$6 (inclusive of GST)
• Re-delivery fees after 1 unsuccessful express delivery attempt is S$15 (inclusive of GST)

There is currently no self-collection option. 

KrisShopper is a loyalty programme by KrisShop that rewards shoppers for spending at KrisShop.

KrisShopper members enjoy a higher KrisFlyer mile earn rate for every dollar spent with KrisShop, as well as exclusive access to shopping privileges such as member-only deals and first dibs on new arrivals, depending on membership tier.

The KrisShopper programme is available to anyone with a valid KrisFlyer membership at the point of registration.

There are 2 ways to sign up:

1. When you log in to KrisShop.com, there will be a pop-up that allows you to opt-in for the KrisShopper programme; or

2. When you log in to your KrisFlyer account on singaporeair.com, click on Miles > How to Earn, locate the KrisShop section and click on “Link account”

If you’re not a KrisFlyer member, you can sign up for both KrisFlyer and KrisShopper programmes here.

No, there is no enrolment fee. It is complimentary to sign up for KrisShopper.

Your KrisShopper membership is tied to your KrisFlyer account. As such, your KrisShopper membership will not expire as long as your KrisFlyer membership is active.

Your KrisShopper membership is tied to your KrisFlyer account. You have to maintain your KrisFlyer membership throughout your time as a KrisShopper.

There are 4 tiers of membership, namely Member, Insider, Icon and Ambassador. Upon meeting the qualifying spend, you will be upgraded to the next tier. 

Qualifying spend refers to the final amount paid in credit or debit card for purchases on KrisShop.com, KrisShop on Kris+ mobile app and KrisShop on KrisWorld, after eligible discounts, KrisFlyer miles and/or vouchers have been applied. Qualifying spend excludes: 

• any goods and services tax
• any applicable duties, taxes and delivery charges and
• any purchase made prior to you becoming a member of the KrisShopper programme.

When you shop on KrisShop via Kris+, you will earn KrisPay miles based on your KrisShopper tier. KrisPay miles are earned instantly and can be transferred to your KrisFlyer account at 1:1 ratio within 7 days. To enjoy the full suite of KrisShopper benefits, please visit KrisShop.com.

While the miles earn rate for both platforms are similar, the base for calculation of miles earned differs. KrisFlyer miles are calculated based on every S$1 spend on KrisShop.com, while KrisPay miles are calculated based on every S$2 spend for KrisShop on Kris+ purchases. This results in a slight difference in miles earned between the two platforms.

Example of miles earned on KrisShop.com vs KrisShop on Kris+:

Free local shipping within Singapore benefit for KrisShopper Ambassador and Icon is only applicable for purchases made on KrisShop.com and is not applicable for purchases made via other KrisShop platforms, including Kris+

Please allow up to 5 business days after your purchase from KrisShop.com for miles to be credited to your KrisFlyer account.

You will be upgraded to the next tier when you reach the minimum qualifying spend of the respective tiers. Your upgraded tier status will remain valid for 1 year from the qualifying date.

For example, if you joined on 4 April 2022 and spend S$2,000 on 1 May 2022 and another S$3,000 on 5 July 2022, you will be upgraded to Insider, which is valid from 5 July 2022 to 31 July 2023. Subsequently, if you spend an additional S$6,000 by 30 May 2023, you will be upgraded to Icon at the point of qualification.  

You will be upgraded to the next tier within 5 business days, upon reaching the minimum qualifying spend of the respective tiers.

At the end of your tier validity period, if you have not met the qualifying spend for your tier, you will be downgraded to the respective membership tier based on the spend during your tier validity period.

For example, if you qualified for Icon on 5 July 2022, your tier will be valid from 5 July 2022 to 31 July 2023. If your qualifying spend during your tier validity period is below S$10,000, your new tier will be determined based on your qualifying spend during your tier validity period on 1 August 2023. 

KrisFlyer miles can be earned on purchases made on KrisShop.com, KrisShop on KrisWorld and inflight purchases on Singapore Airlines.

For inflight purchases, provide your KrisFlyer membership number to the cabin crew on board. For purchases on KrisShop.com and KrisWorld, simply login with your KrisFlyer account before checking out.

 As a KrisShopper, earn between 2 to 4 KrisFlyer miles for every S$1 spent on all KrisShop purchases made on KrisShop.com, KrisShop on KrisWorld and inflight purchases on Singapore Airlines. Non-KrisShopper members may continue to earn 1.5 KrisFlyer miles for every S$1 spent.

KrisFlyer miles are only earned on the nett amount paid with a credit or debit card, excluding delivery charges, prevailing taxes, customs/import duties and postal clearance (applicable for home delivery and vary between countries). If KrisFlyer miles are used to pay for part of the purchase, KrisFlyer miles will only be earned on the portion paid with a credit or debit card, excluding taxes, delivery fees, import duties and postal clearance charges.

Please allow up to 5 business days for miles to be credited to your KrisFlyer account after your transaction.

Redemption of KrisFlyer miles for KrisShop items is only available online on KrisShop.com. Redemption of KrisFlyer miles for KrisShop items is not available for inflight purchases on board Singapore Airlines. 

 Redeem your miles on KrisShop.com in 3 simple steps: 

1. Log in to your KrisFlyer account on KrisShop.com.
2. Shop and add the items you wish to purchase to your bag.
3. During checkout, slide or key in the number of KrisFlyer miles you would like to use. Pay for the rest of your purchase with your credit or debit card.

A minimum of 1,000 KrisFlyer miles is required per transaction.

The redemption rate on KrisShop.com is 125 KrisFlyer miles for approximately S$1 spend. This rate is subject to change without notice. The latest rate will be published on singaporeair.com and KrisShop.com.

KrisFlyer miles can be used to offset your purchases on KrisShop.com, excluding applicable customs/import duties and postal clearance that are borne by customers and paid directly to the respective custom and/or courier upon arrival of items in the country.

You will earn KrisFlyer miles on the nett amount paid with a credit or debit card, excluding delivery charges, prevailing taxes, customs/import duties and postal clearance (which are applicable for home delivery, and vary between countries). Earn 1.5 KrisFlyer miles for every S$1 paid with a credit or debit card. This rate is subject to change without notice. The latest rate will be published on singaporeair.com and KrisShop.com.

Items on KrisShop.com, unless otherwise stated, can be redeemed partially or fully with KrisFlyer miles. 

Redemption of KrisFlyer miles for KrisShop items is only available online on KrisShop.com.

Singapore Airlines and KrisShop eVouchers and eligible PPS Club gift vouchers may be used on KrisShop.com, together with KrisFlyer miles redemption. Please refer to Voucher Redemption for more details.

KrisFlyer miles used for purchases on KrisShop.com are non-refundable.

KrisFlyer miles used for purchases on KrisShop.com are non-refundable.

The available KrisFlyer miles balance (as well as other KrisFlyer information) reflected on KrisShop.com is as at the time of login. Please log in to your KrisFlyer account on singaporeair.com to check your latest miles balance.

Please log in to your KrisFlyer account on singaporeair.com to check your latest miles balance after your purchase. The KrisShop transaction will be reflected in your recent activities

Please contact KrisFlyer Membership Services for queries relating to the usage of KrisFlyer miles. For purchase or product-related queries, please contact KrisShop.

For issues related to KrisFlyer log-in, please contact KrisFlyer Membership Services. For system issues that occur on KrisShop.com, please contact KrisShop.

As a PPS Club member, you may enjoy the following:

• A complimentary upgrade to KrisShopper Ambassador when you sign up for KrisShopper. For more information, see Status Match terms & condition.
• 10% off regular-priced items with no minimum spend, subject to brand exclusions and any ongoing promotions. Simply login with your KrisFlyer account and any applicable discount will be reflected at checkout.
  

From 28 June 2021, eligible PPS Club gift vouchers are only accepted on KrisShop.com.  

Add items to your shopping bag and apply eligible voucher code(s) at checkout, under "Vouchers and Promotion Codes". Multiple voucher codes may be used in a single transaction. Each voucher code needs to be entered and applied individually. For more information, please refer to Voucher Redemption.

You may add on the gift-wrapping service at S$4.50 (excluding applicable shipping and taxes) per order. The service includes gift-wrapping of the items within your order and a personalised message card for your recipient, with a limit of 600 characters.

Do note that all items (excluding KrisShop Living products) within the same transaction will be gift-wrapped together.

All items fulfilled by KrisShop (except products under KrisShop Living) are eligible for gift wrapping. Please note that gift wrapping is also not applicable for international delivery.

We are unable to make any changes or cancellations for the personalised message and gift wrapping service once the order has been submitted. Please ensure you check through the order details before submission.

All items (excluding KrisShop Living products) purchased within the same transaction will be gift-wrapped. If you would like to have selected items gift-wrapped, please place separate orders. If your order includes wine(s), the wine(s) may be gift wrapped separately.

As part of our efforts to be more environmentally-friendly, we currently do not provide hardcopy invoices. An e-invoice is sent to the email that is used to place the order.

Sit back and relax! We will choose a suitable gift wrap based on the items you have purchased.

For returns, please refer to the return and refunds policy here. Please note that the cost of gift-wrapping service is non-refundable.

The engraving service is only available for selected items and for local standard delivery within Singapore.

We are unable to make any changes or cancellations for the engraving service once the order has been submitted. Please ensure you check through the order details before submitting your order. 

Engraved items are not eligible for exchange or refund.

KrisShop e-Gift Cards are digital vouchers that can be purchased on KrisShop.com. They will be sent directly to your recipient of choice via email. KrisShop e-Gift Cards are valid for 1 year and can only be used online on KrisShop.com.

Upon checkout, our Customer Experience team will contact you via email/phone for your recipient’s details within 1-2 working days. Thereafter, an email comprising of the e-Gift Card will be sent to the recipient within 1-2 working days. The issuance date will be based on the date that the e-Gift Card is sent out.

No. You will only be charged the amount of the KrisShop e-Gift Card. GST is not applicable for purchase of KrisShop e-Gift Card.

KrisShop e-Gift Cards are available in S$50, S$75, and S$100 denominations.

The value of KrisShop e-Gift Card cannot be changed once the purchase has been made.

You may earn KrisFlyer miles for the purchase of the KrisShop e-Gift Card. However, miles redemption is not available for the purchase of KrisShop e-Gift Card.

1. Browse items on KrisShop.com and add them to your shopping bag.
2. During checkout, simply apply the e-Gift Card code(s) under Voucher and Promotion Codes.
3. Continue with payment.

 e-Gift Card may be used for multiple transactions until the value of the e-gift card is depleted or upon expiry, whichever occurs earlier. Multiple KrisShop e-Gift Cards may be applied in a single transaction.

The e-Gift Card is valid for 1 year from date of issuance. Please check the email with the e-Gift Card for more details.

Any unused balance at expiry are not refundable, renewable, exchangeable, or transferable. Please note that there is strictly no extension of the expiry date for the e-Gift Card.

If you would like to purchase KrisShop e-Gift Cards in bulk, please contact our Customer Experience team at +65 64075414 or drop us an email at krisshopcustomercare@krisshop.com

• Liquids, gels, food products, pillows, bedsheets and apparel (including shoes) may not be returned if they have been opened.
• Made to Order products cannot be returned. 
• Alcohol cannot be returned due to government regulations.
• All purchases using any form of vouchers and KrisFlyer miles are non-refundable and non-exchangeable.
• Products from the following brands are non-refundable and non-exchangeable: Apple, Aldo shoes, Bally shoes, BOSS apparel, shoes & undergarments, Breitling, Bycanary, Casio Music, Hegen, Oyo Fitness, Poh Heng Jewellery, Samsung, Schindelhauer, The Urban Bike, United Bike 
  

If item is found to be defective or damaged:

1. Please contact our Customer Experience team at krisshopcustomercare@krisshop.com for your return request, detailing the reason for return; and
2. Upon confirmation by our Customer Experience team, you will either be directed to an authorised service centre or be requested to return the item by registered post to KrisShop in its original condition and original packaging, accompanied by proof of purchase within 30 days of delivery.

Shipping and handling are at the expense of the customer except for returns of defective items. Upon receipt of the returned goods, we will either exchange or refund the cost of the item to the same credit card used to make the payment.

Yes, you may cancel your order before your purchases are delivered to you. Please contact krisshopcustomercare@krisshop.comto cancel your order. Do note that cancellation is subject to the following cancellation fees:   

LAG restrictions apply to all carriage of Liquids, Aerosols and Gels in hand-carry luggage on all flights departing from affected airports. This includes both inflight purchases or pre-orders purchased from KrisShop. All LAG purchases must be placed in sealed tamper-evident bags, with receipts clearly displayed in the sealed bags. Without a tamper-evident bag, LAG items carried in hand-carry luggage into LAG-affected airports will be confiscated.

 All items grouped under the categories of Fragrances, Cosmetics (except makeup palettes) and Liquor/Wine are classified as LAG items. Example includes perfumes, skincare products such as facial masks, creams, balms, gels and oil, as well as cosmetics such as mascara, lip gloss and any other items of similar consistency.

Passengers may bring more than one sealed tamper-evident bag on board the flight. More than one LAG item may be placed in the bag, but the receipt must be clearly displayed in the sealed bag. 

No, the items do not need to be removed from their packaging.

i) Stations where LAG items are not permitted

For passengers who are on transit at the following stations and continuing to another destination by air, do note that LAG items purchased on board will not be permitted past the baggage security screening point. As such, you are advised to purchase such items only on the last sector of your travel.

• Europe: Moscow
• North Asia: Beijing, Chengdu, Fukuoka, Guangzhou, Hiroshima, Hong Kong (to America), Shenzhen, Taipei, Xiamen
• Southeast Asia: Bali, Brunei, Danang, Ho Chi Minh City, Jakarta, Surabaya, Yangon
• Southwest Pacific: Adelaide, Auckland, Brisbane, Christchurch, Darwin. Perth
• West Asia & Africa: Ahmedabad, Chennai, Cape Town, Hyderabad, Kathmandu, Kochi, Kolkata, Mumbai

ii) Stations where LAG items are to be checked in prior to connecting flight

For passengers who are on transit in the following stations and continuing to another destination by air, do note that you will be required to check in your LAG items purchased on board prior to proceeding to the connecting gate before moving on to your final destination. If you are unable to check in your purchases, we recommend that such items be purchased only on the last sector of your travel.

• North America: Houston, Los Angeles, New York (EWR & JFK), San Francisco, Seattle

iii) Stations where LAG items are to be sealed in a tamper-evident bag

For passengers who are on transit at the following stations and continuing to another destination by air, do note that LAG items purchased on board must be sealed in a KrisShop tamper-evident bag accompanied with proof of purchase. If you are on transit, please request for a tamper-evident bag when making LAG purchases.

• Europe: Amsterdam, Athens, Barcelona, Berlin, Copenhagen, Frankfurt, Istanbul, London, Manchester, Milan, Munich, Paris, Rome, Zürich*
  
• North Asia:  Busan, Changsha, Chongqing, Fuzhou, Haikou, Haneda, Hangzhou, Harbin, Hong Kong (from America) Jinan, Kaohsiung, Kunming, Macau, Nagoya, Nanchang, Nanjing, Narita, Ningbo, Nanning, Osaka, Qingdao, Quanzhou, Sapporo-New Chitose, Seoul, Shanghai, Shenyang, Tianjin, Wuhan, Wuxi/Suzhou, Xi’an, Zhengzhou
• Southeast Asia:  Balikpapan, Bandung, Bangkok,  Cebu, Clark, Davao, Hanoi, Hat Yai, Ipoh, Kalibo, Krabi, Koh Samui, Kota Kinabalu, Kuantan, Kuching, Langkawi, Lombok, Luang Prabang, Makassar, Manado, Manilla, Medan, Palembang, Pekanbaru, Phnom Penh, Phuket, Semarang, Siem Reap, Singapore*, Vientiane, Yogyakarta
• Southwest Pacific: Cairns, Gold Coast, Melbourne, Sydney
• West Asia & Africa: Amritsar, Bangalore, Coimbatore, Colombo, Dhaka, Dubai, Jeddah, Johannesburg, Lucknow, Male, New Delhi, Thiruvananthapuram, Tiruchirappalli

*For passengers who are on transit in Zürich and Singapore (and continuing to Amsterdam, Australia and the USA via Hong Kong), please purchase LAG items only on the last sector of your travel.

KrisShop will not provide any refund for any LAG items confiscated at LAG affected airports. If in doubt, passengers are advised to check with our Customer Experience representatives at krisshopcustomercare@krisshop.com prior to ordering online or our cabin crew on board.